Terms & Conditions

The Service

Barn Owls is a cattery boarding service offering temporary housing accommodation for client’s cats during holiday and personal events.

All cats staying at Barn Owls will be cared for and treated in accordance with The Animal Welfare Regulations 2018. Our service caters for the cats overall physical and mental needs ensuring they are kept safe, healthy and nurtured during their stay with us. All cats, whilst boarding at Barn Owls, will receive ongoing care and supervision including appropriate nutrition. Their health and wellbeing will be closely monitored ensuring the cat(s) receives the upmost care and remains comfortable, happy and safe throughout their stay with us. We have stringent measures and practises in place to ensure all management and staff are providing the highest level of care for all cats.

You are welcome to see how we care for our resident cats by viewing our Policies and Procedures. These are displayed in our reception area at Barn Owls or copies can be sent to you by request.

Barn Owls Cattery will provide a selection of wet and dry food inclusive of the service fee. Each cat will be fed according to the owner’s preference and the cat’s own dietary needs. Owners are welcome to bring their own food should they wish, however boarding fees will remain unaltered.

 

Client Agreement

By making a booking or accessing our service clients automatically agree to our Terms & Conditions. Clients will be sent a copy of the T&C’s during the booking process and they are also available on our website and in our reception area.

Barn Owls reserve the right to amend the T&C’s as and when we feel necessary. Where a booking has been made and the T&C’s have been updated, the customer will be notified prior to accessing the service. If a cat is already boarding with us when the updates occur then the previous terms will apply.

 

Fees

Barn Owls Cattery will charge a fee for the service provided which is payable on arrival.

The client must agree and pay the fee stated as set out below in order to access the service.

1 cat alone in a Pen                         £10 per day

2 cats sharing a Pen                        £15 per day

3 cats sharing a Pen                        £20 per day

4 cats sharing a Pen                        £25 per day

Minimum booking fee                       £30

Flea treatment (Advocat)                  £10 per dose

Worming treatment (Drontol)            £10 per dose

Veterinary Courier charge                 £10 per visit

Out of hours collection                      £25

Collection Delivery Service               £20 up to 10 miles round trip + £1per mile for every mile there after

 

Both the day of arrival and the day of departure are chargeable. Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day will be charged at double the normal daily rate.

 

 

Opening Hours

Monday               10am - 12pm & 4pm - 6pm

Tuesday              10am - 12pm & 4pm - 6pm

Wednesday         10am - 12pm & 4pm - 6pm

Thursday             10am - 12pm & 4pm - 6pm

Friday                  10am - 12pm & 4pm - 6pm

Saturday              10am-12pm

Sunday                Closed

 

Bank Holidays & Sundays

We are closed bank holidays and Sundays therefore no arrivals or departures take place these days.

 

Arrival & Departure times

At time of booking we will request that you provide us with arrival and departure times. We would appreciate it if you could be as prompt as possible due to onward bookings arriving.

 

Collections

Departing cats must be collected within the opening and closing times to avoid additional charges. Where cats cannot be collected within these times an additional night stay will be necessary, or a request for an out of hours collection, additional charges apply for both.

 

Out of Hours Collections

We will do our best to accommodate out of hour requests for emergency situations only, however cannot guarantee this.  Where this is possible a charge of £25 will apply. (Where multiple cats are staying the charge will only apply once)

 

Mobile Collection Service

Collecting and dropping off your cat may be a problem if you do not have transport or if you have a busy schedule. We can collect and return your cat using our secure pet transport service which could save you valuable time. The comfort and safety of your pet is our priority at all times.

Minimum charge is £20 for up to a 10 mile round trip. A further £1 is charged for every additional mile thereafter. If Collection and drop off is required outside of our normal opening hours the ‘out of hours’ charge will be applied.

 

Visitors

Visitors are welcome to view resident cats from the corridor area at Barn Owls but are NOT permitted to stroke or pet them. Some of our cats can be very nervous and very unpredictable. Your protection is equally our priority and we need to keep you safe from injury as well as keeping our cats safe from potential external infection.

 

Parking

Clients are welcome to use our car park but do so at their own risk. You are not permitted to access any other area other than the car park and cattery building.  Barn Owls management or its staff will not be held responsible for any damage or theft to their vehicle or personal belongings whilst using our parking facilities.

 

Your Responsibilities

Please ensure you pay special attention to the information below and you clearly understand your responsibilities as a cat owner when accessing our service. Failure to do so may lead to your cat being refused entry into our cattery or could result in additional unexpected costs on collection.

 

Keeping us informed

It is your responsibility to inform and provide us with all relevant information relating to your cats health and specific needs. This will ensure we manage and provide the correct care for your cat. You must answer our forms as accurately and as honestly as possible and inform Barn Owls cattery of any concerns relating to your cat(s). This will include any sickness, illness, disease, behavioural concerns or any other issues which may cause harm or distress to your cat, other boarding cats or staff during your cats stay at Barn Owls Cattery. Should you withhold any information or deliberately mislead Barn Owls you will be liable for any charges necessary to medically treat or rehouse your cat as well as any legal costs incurred to Barn Owls Cattery as a result of your failure to notify us of these concerns or issues.

 

Vaccination Requirements

All cats accepted into Barn Owls Cattery must show a valid up to date vaccination certificate against Feline Influenza and Feline Enteritis. We also recommend that cats are vaccinated against Feline Leukaemia Virus. Primary vaccination must not have been administered any less than ten days prior to boarding in order to protect our other resident cats from possible infection. There will be no exceptions to this rule.

Please note that only vaccinated kittens can be accepted.

 

Fleas

All cats must have received appropriate flee treatment within 14 days of arriving at Barn Owls. Fleas spread rapidly among a cat population and can be easily detected by combing the cat and by small black deposits on their bedding. All cats will be inspected within 24 hours of arrival to allow them time to settle. Barn Owls reserve the right to apply flea treatment to any cat found to have flea infestation on arrival or if the flea treatments are not up to date. On-going treatment will be necessary for cats staying for long periods. The cost of treatment will be charged to the owner. Please note that flea collars are not considered adequate protection. We use Advocate to treat all our cats (Please read our ‘Fees’ section for costs)

 

Worms

We request that all cats that come to Barn Owls Cattery are treated against worm infestation BEFORE arrival. Many cat owners may not be aware if their cat has worms due to them toileting outdoors. 

If we see that worms are present whilst clearing their litter then we will provide treatment for them. The cost of treatment will be charged to the owner. We use Drontol to treat all our cats (Please read our ‘Fees’ section for costs)

 

Male Cats

Any male cat over the age of nine months, who is not neutered, cannot be accepted for boarding, as they could present an infection hazard to other resident cats.

 

Veterinary Treatment

We reserve the right to refuse any cat showing signs of ill health or stress, contagious or infectious disease. In the event that a cat becomes unwell or develops signs of illness or where there is a significant change in their eating habits, water intake, faeces or urine we will seek medical advice or necessary treatment from a qualified veterinary practitioner.  Any costs incurred will be passed onto the cat owner as well as a veterinary courier charge per visit and must be paid in full by the owner on arrival when collecting their cat (Please read our ‘Fees’ section for costs)

 

Payments

Full payment must be made on arrival. Any additional unplanned charges for treatment or services your cat receives during their stay must be settled on departure.

We accept CASH or CHEQUES ONLY (No Credit or Debit Cards) Barn Owls Cattery reserve the right to hold the cat until full payment is received; any extra days will be chargeable at the normal rate.

For long term boarding (one month or more), we give the option of interim payments if required. This will be discussed and agreed at the time of booking.

 

Cancellations

We kindly ask you give us a minimum of 48 hours’ notice of cancellation or change to your booking. We will do our upmost to accommodate you should this be necessary. You will be responsible for the full booking fee for the duration of your stay should you fail to notify us.

You may be able to recover this charge through your holiday cancellation insurance where applicable.

Should you need to pick up your cat earlier than the planned date of collection you will still be charged for the full duration of the booking. (All our fees are listed in the section ‘Fees’)

 

© 2023 by Barn Owls Cattery, Manston Kent, CT12 5AS 01843 823248

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