Booking & Arrival
When making a booking, you will be given a specific date and time for both drop-off and collection. Please ensure you make a note of these times. This can also be found on your booking confirmation email.

 

ARRIVE ON TIME!
This helps us allocate sufficient time to properly discuss and record your cat’s specific requirements.

Please do not arrive outside your agreed drop-off or collection time, as we may be closed. We are only open for drop-offs and collections by confirmed appointment. If your plans change, please contact us via phone or email and wait for a confirmed response before arriving.

 

Drop-Off & Collection Times
*By appointment time only, within the following hours.

Monday – Friday: 10:00 AM – 3:00 PM

Saturday: 9:00 AM – 11:00 AM

Sunday & Bank Holidays: Closed

 

Early Bird Drop-Off Service
We offer an Early Bird Express Service for customers needing an early start.

Available: Monday to Saturday

Time: 7:00 AM – 8:00 AM

⚠️ Please note: Gates will close promptly at 8:00 AM.
If you arrive after 8:00 AM, you will not be able to enter the cattery until normal opening hours. No exceptions!!

This service is for drop-offs only – collections must take place during normal opening hours.

During Early Bird hours, access to the cattery housing section is not permitted for safety reasons as we will be conducting morning preparations. Rest assured, we will take great care in settling all guests into their holiday home.

 

Seasonal Closures
We are closed on:

Public holidays

Scheduled maintenance days

Annual holiday closures

Please check our Closure Dates page for the latest information.